Clear answers for family accounts, classes, billing, makeups, and Training Center reservations.
Manage multiple children
Each tuition cycle
Cash/check at the front desk
Same week or following week
A parent or legal guardian maintains one master family account. Multiple children may be linked to the same account. Parents are responsible for keeping each child’s name, date of birth, grade, contact information, and payment information accurate.
Enrollment is ongoing. A child is enrolled in one permanent weekly day-and-time slot, and that space remains reserved until the parent cancels or an administrator moves the child to another class. Tuition reserves the class space and is not based on attendance.
Class eligibility is based on age, grade, skill level, and any placement requirements assigned to the class. Tiny-Tots serves ages 18 months through 3 years, Pre-K/Kinder serves ages 4 through 6, and School Age serves first grade and above. Mega Stars is an advanced class and requires instructor or administrator placement.
Standard recreational classes meet once each week for 50 minutes and are billed at $65 per four-meeting cycle. Mega Stars meets for 90 minutes and is billed at $95 per four-meeting cycle. Tiny-Tots and preschool class sessions have a standard capacity of 8 students. School-age class sessions have a standard capacity of 10 students.
When a class reaches its standard capacity, additional requests are placed on a waitlist rather than immediately enrolled. A waitlist request does not guarantee a space. An administrator may approve or deny the request after reviewing staffing, class needs, and safe participation. Registration is not complete until all required approval, enrollment, and payment steps are finished.
Classes normally meet once each week on the child’s regular day and time. Tuition covers four scheduled meetings. A class cycle runs separately from calendar months and may cross from one calendar month into the next.
Recreational tuition is based on the total number of active eligible class enrollments in the household: the first class is $65 per four-meeting cycle, the second is $55, the third is $45, and the fourth and each additional class are $35. The discount applies whether one child takes multiple classes or multiple children are enrolled.
The Tri Stars enrollment year runs August 1 through July 31. The annual enrollment fee is $35 per child and is charged once per child during that enrollment year, with a maximum of $70 per household. Adding or changing classes during the same enrollment year does not restart the fee.
Recurring tuition is normally billed on the 25th for the upcoming tuition period. Families may instead pay by cash or check at the front desk through the end of the day on the 20th. If the 20th falls on a day the front desk is closed, payment must be received during the last open front-desk period on or before the 20th. A cash/check selection remains pending until staff records receipt.
If the payment retry on the 30th fails, a $15 late fee is assessed. The child may attend the first scheduled class after that failed retry, and staff will send a private account notice home. After that one grace class, the child may not participate in another class until the account is paid. An additional $10 late fee is assessed on the 10th and another $10 late fee is assessed on the 20th while the account remains unpaid. Attendance flags are private staff instructions and must never be used to shame, isolate, or punish a child.
When an enrollment is dropped for nonpayment, the class spot is released. Reenrollment requires payment of all outstanding tuition, late fees, failed-payment or returned-payment charges, and a $25 reenrollment fee. Payment does not guarantee that the former class spot remains available; normal age, placement, capacity, and approval rules apply.
A returned check, returned ACH payment, or other failed payment is recorded on the family account. Any applicable failed-payment fee must be shown as a separate account-activity line item and cannot be duplicated for the same return event. Tri Stars may require a valid card or verified funds before restoring enrollment. The $15 fee following the failed 30th retry is the current failed-payment and first late fee; any separate returned-check or returned-ACH amount must be approved and published before it is assessed.
A 3% Credit Card Processing Fee applies only when Stripe verifies an eligible credit card. Debit, prepaid, unknown-funding, ACH, cash, and check payments do not receive this fee. The fee is disclosed separately and is never labeled a convenience fee.
When a child enrolls after a class cycle has started, the first tuition amount is prorated. Standard proration is calculated by dividing the applicable four-meeting tuition by four and multiplying that amount by the scheduled meetings remaining in the current cycle.
When a child has a temporary conflict, a parent may request a one-time alternate session of the same class. One-time changes require age and level eligibility, an available space, and any required approval. A one-time reservation does not release, replace, or change the child’s permanent weekly day-and-time slot.
A permanent move to another class, day, time, or level must be completed by an administrator. Placement, age and level eligibility, tuition, staffing, and capacity will be reviewed before a permanent change is approved.
To receive a makeup credit for a child’s missed class, the parent must mark the child absent in the parent portal no later than 12:00 noon Central Time on the scheduled class day. An absence may be submitted earlier. Absences reported after noon, absences that are not reported in the portal, and no-shows do not receive a makeup credit. Tuition is not reduced or refunded for missed classes.
If a facility holiday or closure falls on the child’s regular meeting day, the class cycle is not extended. The child receives one makeup credit that may be used for an available session of the same class during the closure week or as a second class during the following week.
An eligible makeup credit may be used for another available session of the same or approved equivalent class during the week of the missed or closed class. If it is not used that week, it may be used as one additional class during the following week, meaning the child may attend the regular class plus one makeup class that week. All makeups require available capacity and continued age and level eligibility. A makeup is temporary, does not change the regular enrollment, expires at the end of the following week, and has no cash value. Expired or unused makeups do not roll forward.
All class drop and cancellation requests must be completed through the authenticated parent portal. Email, text message, voicemail, and verbal notice are not accepted as cancellation requests. The portal submission date and time in Central Time controls. A request submitted on or before the 20th cancels enrollment for the next tuition period and prevents the automatic card charge scheduled for the 25th.
When a portal cancellation is submitted after the 20th but before the upcoming tuition charge has successfully processed, Tri Stars will release the class spot as of the request and cancel that unprocessed charge. No account credit is created for tuition that was never charged, and the family may not continue attending after the effective drop date unless an administrator approves a separate arrangement.
Once the upcoming tuition charge has successfully processed, it will not be refunded. Tri Stars will drop the child and release the class spot as of the verified portal request, then issue a prorated account credit only for eligible scheduled class meetings after that request. The credit is based on the tuition actually paid for the affected enrollment, divided by the number of scheduled meetings in that paid cycle, multiplied by the eligible future meetings remaining. Enrollment fees, processing fees, prior balances, and classes that already occurred are not included.
A class meeting that began before the completed parent-portal cancellation request is used and non-creditable, even when the child did not attend. If the parent did not report the absence in the portal and Tri Stars could not release the space to another child, the missed class cannot be retroactively included in the cancellation credit. Attendance does not determine the cancellation date; only the verified portal request releases the reserved spot. Proration begins with eligible scheduled meetings after the effective release date.
Cancellation credits are account credits, not cash refunds. An available eligible account credit must be applied automatically before the system calculates and charges the card on file for a future balance. The same tuition period cannot receive both a cancelled charge and an account credit. Any remaining balance after credits are applied may be charged to the valid card on file.
One or more missed classes does not automatically mean that a family has withdrawn. Enrollment continues until a parent submits a cancellation through the portal or the child reaches four consecutive missed scheduled classes. After four consecutive missed scheduled classes, Tri Stars may drop the child, release the class space, and stop an upcoming charge that has not yet processed. Tri Stars facility closures do not count as missed classes.
Each reservation includes one parent-initiated reschedule when completed at least 24 hours before the scheduled start time. Exactly 24 hours remains eligible. All deadlines use Central Time and replacement times are subject to current availability. Parent self-service keeps the same reservation type, resource, duration, and price. Rescheduling does not restart the allowance. After it is used, the portal displays “Reschedule already used.” Less than 24 hours before start, cancellations and no-shows are forfeited with no refund or account credit. Additional changes require a documented staff override. Tri Stars-initiated cancellations and closures are excluded from the forfeiture rule.
Parents may receive account, enrollment, waitlist, approval, denial, billing, closure, and schedule communications by email and, when enabled, text message. Parents are responsible for maintaining accurate contact information. Standard carrier messaging rates may apply to text messages.